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      Q: My Card cannot be recognized by the computer.
      A: Please first try to plug and unplug the USB connector several times. Also please test it with another USB port, card or computer. If it still cannot work, please get in touch with Customer Service team with your Card Model for help.

      Q: The transfer speed is so low, cannot support USB3.0.
      A: Our Card Reader is under SD3.0, the maximum read/write is 80MB/s of most Cards, sometimes it will only get 60-70MB/s in different devices. Please try to test it with another USB port, card or computer to get a faster transfer speed.