Q: Hard drive cannot be recognized by my computer/ When inserting the hard drive, it keeps mention need to format the hard drive.
A: Please check from your side with the following steps:
- Unplug & replug the USB connector for more times, also you can try to test with another USB port.
- Restart the computer.
- Update your computer's USB host driver.
- Test with another hard drive to confirm if it can be detected.
- Test it with another computer
If it still cannot work, please feel free to contact us.
Q: The transfer speed is so low.
A: The transfer speed is influenced by the USB port, the USB cable, the hard drive and the type of data. To get a higher transfer speed, please try to test it with another hard drive, computer or USB port to see if it will be better.
Q: Hard drive can be recognized, but it cannot show in my computer.
A: If you can see the hard drive in DISK MANAGEMENT in good condition, please try to change/assign a drive letter.
(For AX-SC011 & WEMEMST-003 only)
Q: How to download the AI-OTB software?
A: Please click this link and download it in your computer.
Q: How to do backup?
A: Please kindly follow up on the following steps to use backup function.
- Install the OTB software on your computer.
- Connect the adapter and your hard drive.
- Select the data you need to backup and the destination folder in the ONE-TOUCH BACKUP software.
- Press on the backup button and then backup start.