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      At Alxum, items can be returned and exchanged within 30 days after purchase for any reason.

      Please contact us at with your order number, take "ALXUM1011" as an example, so we can refund you or make an exchange.

      • Items must be in new condition with all accessories and packaging
      • You will be responsible for paying for your own costs for returning your item. Shipping fee is non-refundable
      • We are not responsible for any items/packages lost during transit or if it has been tracked as delivered
      • Gift card cannot be returned or refunded