Returns & Exchanges

At Alxum, items can be returned and exchanged within 30 days after purchase for any reason.

Please contact us at support@alxum.com with your order number, take "ALXUM1011" as an example, so we can refund you or make an exchange.

Notes:
  • Items must be in new condition with all accessories and packaging
  • You will be responsible for paying for your own costs for returning your item. The shipping fee is non-refundable
  • We are not responsible for any items/packages lost during transit or if it has been tracked as delivered
  • A Gift card cannot be returned or refunded