Alxum are committed to providing the highest quality support to our customers and understand that our success can only be achieved from your complete satisfaction. 2-Year Guarantee
We will provide 2-year support for all the Alxum products. Our customer service experts will be happy to answer any questions and help with any issues.Money Back Guarantee
Alxum priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Alxum within 30 calendar days of receipt of item(s).30 Days Replacement Warranty
We will, at our discretion, replace or refund any product that proves to be defective including any return shipping costs.Reliable & Friendly Customer Service
Alxum offers 24h friendly customer service and email support.
If you have any question please feel free to contact firstname.lastname@example.org
How long does delivery take?
We are anticipating longer shipping times than normal shipping times due to COVID-19. Please check your local government COVID-19 guidelines, as that may also impact delivery. We appreciate your patience and will ensure packages arrive at you safely.
Normal Shipping Days:
Standard shipping: 3-7 business days (FREE Shipping for US over $25)
Expedited shipping: 2-4 business days
Priority shipping: 1-2 business days
Due to Inventory and Shipping Costs, it will affect the delivery channel we choose for you, please contact us if you need bulk orders and the estimated shipping details.
For AX-D037B, a 12-in-1 USB C Hub, which is a Worldwide Shipment Item! Delivered in 7-14 business days. （only 1 product on this channel）
What countries do you ship to?
We have products sold to US, MX, CA, EU, UK.
And on product page we have variants of US, UK, EU, CA, each variant corresponds to its own shipping address:
|| US & MX
How you charge for shipping rates?
When order is over $25, shipping is free within US!
The shipping rates will automatically generated based on the item's weight and the delivery location.